SOÜF Return Policy
We hope you love your SOÜF purchase, but if you’re not completely satisfied, we offer a 30-day return window from the date of delivery. Please review our return guidelines below:
1. Eligibility for Returns:
• Items must be unused, in their original condition, and include all original packaging.
• We do not accept returns on items that show signs of wear, use, or damage after delivery.
2. Damaged or Defective Items:
• If your item arrives damaged due to a shipping issue, please contact us within 5 days of delivery to initiate a claim. Be sure to include photos of the damaged item and packaging.
• We cannot accept returns for items damaged after delivery.
3. Custom or Final Sale Items:
• Custom orders and items marked as “final sale” are not eligible for returns or exchanges.
4. Repair Services:
• We understand that accidents happen. If your SOÜF product is damaged due to personal use, we offer repair services to help extend its life and beauty.
• Repairs can be scheduled by contacting us at [ info@souf.shop ]. Please include photos of the item and a description of the issue to receive a repair quote and timeline.
5. Return Process:
• To request a return, please email us at [your email address] with your order number and reason for return. Once approved, we will provide return shipping instructions..
• Customers are responsible for return shipping costs unless the return is due to a defect or shipping damage.
6. Refunds:
• Refunds will be processed to your original payment method once the returned item is inspected and approved. Please allow up to 10 business days for the refund to appear in your account.
